If that doesn’t resolve the problem, there may be some further tweaking that is needed to get the Shuttle driver to work. We will need to know the program(s) you’re trying to use the Shuttle with (Adobe Premiere CC 2020, DaVinci Resolve 17, etc) in order to troubleshoot the issue. If the correct icon is indented in the upper left hand corner of the driver but you are still experiencing difficulties, there may be a settings association problem, in which case we encourage you to contact us for detailed assistance. Additionally, sometimes you need to physically disconnect and reconnect the Shuttle USB cable after your computer reboots and you’ve “allowed” in the general tab. Then reinstall the driver, allow your Mac to reboot, and click the “allow” button again. If you are still seeing the incorrect icon indented, try uninstalling the driver (by opening the driver interface, clicking “Preferences” in the upper right hand corner, and selecting “Uninstall Contour Shuttle”). An exception is if you’re trying to install the original (no longer manufactured) ShuttlePRO. A general indication that a step above may have been missed is seeing the original “ShuttlePRO” icon indented in the upper left corner of the driver window (the icon in the middle), instead of the “ShuttlePRO V2” icon or “ShuttleXpress” icon, depending on the product you’re trying to set up. If the “Allow” button is not clicked within 30 minutes of installing the driver, the option to allow will disappear and you will have to uninstall and reinstall the driver again. Frequently there will be an option to manually “Allow” the driver in the blank space underneath the “App store and identified developers” radio button that you will need to approve. After the driver is installed and your computer reboots, check the “Security & Privacy” “general” tab again. If you are prompted to allow access to System Events during installation, select “OK”. After the button has checked, run the driver installation program. In that section you’ll want to ensure “App store and identified developers” is checked off under the “Allow apps downloaded from:” section. Prior to installing the Shuttle driver, open System Preferences, click on Security & Privacy and click the “general” tab. The following steps can generally prevent you from running into this problem. Productivity Analysis of 6 Popular Ergonomic Mouse Designsĭue to elevated permissions required by Mac OS security with High Sierra and newer versions of macOS (including Catalina), many 3rd party drivers that require kernel extensions have been experiencing issues upon initial installation.
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